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Service users and carers

Our aim is for our service users and carers to be partners in everything that we do. 

What is a service user?

At C&I we use the term ‘service user’ to describe anyone who is a patient or a user of our services.  Throughout our website and in our literature we frequently interchange the terms service user and patient. In both cases we mean the same thing.

What is a carer?

A person can be formally classed as a ‘carer’ if they provide regular unpaid practical support to a relative or friend or person that cannot manage without help because of their age, illness or disability. But people who assist someone in this way may not necessarily identify themselves as being a ‘carer’, particularly if they are a parent or a neighbour who helps out occasionally. 

In this section you can find sources of support, access to our Feedback, Advice and Complaints Team and details about the Mental Health Act.

Download our Service User Involvement Strategy 


Service-User Involvement Facilitator

Main area
Band 4
37.5 Hours per week
Job ref


St Pancras Hospital
£23,375 - £26,950 p.a inc HCAS
30/03/2017 23:59
Passionate about improving mental health services? If you have lived experience of mental health issues and have been a mental health service-user, this post offers an exciting opportunity to bring a sharper focus to service-user involvement in the Trust. The postholder will ensure there is a consistent approach and systems to ensure service-users actively engage in their own care. This will involve broadening the membership of service-user groups so that all communities are represented and have a voice in the Trust. The successful applicant will foster new ways for service-users to get involved in a range of opportunities such as research, co-produced service design and improvement and delivering the next phase of the clinical strategy.
Please be aware the closing for applications is Thursday 30 March at midnight with interviews scheduled for Tuesday 11 April.
If you would like further details regarding the vacancy, please call Deborah on 020 3317 7124 at the earliest due to the closing date for applications.
Local service users will already be aware of the details of this post.
For more information about this role and to apply, please click here.

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