We are working with Barnet, Enfield and Haringey Mental Health NHS Trust as the North London Mental Health Partnership.

Service users and carers

Our aim is for our service users and carers to be partners in everything that we do. 

Annual Community Mental Health Survey 2023

Each year the Trust carries out a survey to understand what service users think about the care and treatment they received. The results are crucial to improving the quality of care and service users' mental health care experiences. This year, 16 - 17-year-old service users can take part.

If you do not want to take part, or have any questions about the survey, please contact us directly on 02033177548 or send an email to: GovernanceandQuality.Assurance@candi.nhs.uk
Access this link for further information.

What is a service user?

At C&I we use the term ‘service user’ to describe anyone who is a patient or a user of our services.  Throughout our website and in our literature we frequently interchange the terms service user and patient. In both cases we mean the same thing.

What is a carer?

A person can be formally classed as a ‘carer’ if they provide regular unpaid practical support to a relative or friend or person that cannot manage without help because of their age, illness or disability. But people who assist someone in this way may not necessarily identify themselves as being a ‘carer’, particularly if they are a parent or a neighbour who helps out occasionally. 

In this section you can find sources of support, access to our Feedback, Advice and Complaints Team and details about the Mental Health Act.

Download our Service User Involvement Strategy

Community Links Directory

The Community Links Directory is a quick reference guide for service users and professionals to find out about useful information and resources available in Camden and Islington. You can download the Community Links Directory here.

Equality, Diversity and Inclusion - Service User Survey

All service users should be treated fairly and with respect. We are committed to ensuring that equality, diversity and inclusion are at the heart of what we do.
Please help us to make sure our services are right for all, by completing our survey. In answering the questions, it might help you to think about:
  • How well you think the services you use are meeting your health needs?
  • How well you think the services you use meet the needs of all people?

Video Consultations

We now offer video consultations which means you can attend your consultation online via a video call.  Video calling is as convenient as a phone call, with the added value of face-to-face communication.  It can save you time and money and bring your care closer to home. Instead of travelling to your appointment, you enter the clinic’s online waiting area. The health service is notified when you arrive, and your clinician will join you when ready.

By offering remote video consultation we are offering greater choice and flexibility in the provision of your care.  However, if you are unable to access these online platforms, this will not negatively impact on their ability to access support. There is no need to create an online account.

No information you enter is stored.

If you’ve received an invite to talk to your clinician or therapist via an online video consultation rather than meeting in person, we’ve put some information together to help you prepare. Click here

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