Acute and urgent services

Please be aware that the coronavirus outbreak is affecting our Acute Services. 
  • Professionals in community services and advocacy services are keeping in touch with patients in hospital by phone wherever possible
  • C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 0800 917 3333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.
  • Crisis Resolution Teams are offering the majority of their assessments and home treatment through telephone support. Where face-to-face contact is needed, they will use Protective Equipment in visits to those with Covid-19 symptoms
  • Camden Acute Day Unit has suspended all group contact and is offering service users support by phone
  • The Rivers Crisis House, North Camden Crisis House & Drayton Park Women’s’ Crisis House are encouraging home treatment for all new community referrals, unless this would otherwise result in an emergency hospital admission. They will continue to support transition from hospital for those who need this continued level of 24/7 care
  • The Acute Day Unit service has been temporarily paused due to the need to suspend group contact and maintain social distancing. The staff are currently supporting other services in the Acute division.
Please click here for further information on how Covid-19 is affecting our other services at the Trust.
Our Acute Division can provide high quality assessments and care for you if you are experiencing an episode of severe illness and require an intensive period of treatment. We provide safe, compassionate and competent care and understand you may be at your most vulnerable during this time.
We always seek to provide care in the least restrictive setting, consistent with your care needs, and the risks associated with your illness.  We review the level of care and restrictions and will assist you where possible to move from inpatient wards, to less restrictive environments such as our crisis houses, recovery centres, or to your home with Crisis Team input.
We work closely with colleagues across C&I and with our colleagues in primary care to ensure that if you require our intensive support you can receive care when you need it. Our aim is to return you to your community specialist services or GP as soon as possible.

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