Our ambitious programme to revolutionise mental health care is underway.
We’re changing how we work to help you recover sooner and stay well. To do this we are basing more services in the community, in mental health hubs alongside local authority teams and voluntary organisations. This means we can address all our service users' needs holistically at one site. We are:
recruiting more frontline workers to ensure everyone can access the right care at the right time
creating new multi-agency teams to deliver wraparound care that meets your mental health, physical health and social needs including support with housing, employment and substance use
making it easier to access care by delivering most services in your local community
providing treatment much earlier to help you recover sooner and ongoing support to help you manage your condition and stay well
supporting you to have greater control over your care and coordinating your care to ensure you don’t need to repeat your story
focusing strongly on prevention and improving mental health and wellbeing in partnership with communities, local government and other agencies.
Transforming mental health care will take time. This new approach will be rolled out in every primary care network by 2024 in consultation with service users, carers, local communities, health and social care partners and others.
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 0800 917 3333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.