Congratulations to Shazna Razak, an administrator in our Traumatic Stress Clinic/London Veterans Team/TILS/Complex Treatment Service, who has been presented with our latest Star of the Month award for her tireless work to support colleagues and clients alike, fielding phone calls, requests, and unexpected tasks with characteristic and professional grace.
On Monday 19 April, Mark McLaughlin, Non-Executive Director, surprised Shazna in a virtual team meeting to present the award. Shazna was presented with a gift voucher, certificate, badge and chocolates. Mark said: “On behalf of the Board, I’d like to congratulate Shazna and thank her for all the work she does to support colleagues and service users. The service carries out very important and complex work to support those under our care and we’re very lucky to have Shazna with us at C&I!”
Part of Shazna’s nomination noted: “Shaz is polite, caring and works professionally when speaking with both colleagues and service users.
“An insightful, empathic and compassionate lady, Shaz has empowered me personally to embrace changes throughout this pandemic, for instance working online. Shaz works collaboratively across all teams and has been a massive help to the Traumatic Stress Clinic. Shaz listens attentively and keeps things simple. She is a highly valued team member.”
Shazna said: “This recognition has really touched my heart – thank you to my fantastic colleagues for nominating me!”
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 0800 917 3333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.