Due to the coronavirus pandemic we temporarily suspended all visits in March to protect our inpatients; their carers, friends and family; and our staff.
The only exceptions were for those supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed.
Following the lifting of some government restrictions and in line with best clinical practice, we are now resuming visits but in a very limited way and observing strict social distancing guidelines. All visits must be pre-arranged with the ward staff.
Under the revised policy, visits will be allowed to inpatients whose mental health may be adversely affected by separation. The decision to allow visiting will be made in collaboration between the clinical team and the service user and their family or carer. If a contact visit can go ahead, it will need to comply with the latest government guidance on seeing members of the family outside your own home, which may limit the number of people allowed to make contact at the same time.
All Trust visitors must wear a face covering to reduce the risk of spreading coronavirus and to keep our Trust sites safe.
Contact visits will only be facilitated for inpatients who are restricted by the Mental Health Act and are therefore not able to visit outside of the hospital.
If you have any questions or concerns, please speak to the relevant clinical team.
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Switchboard and General Enquiries
Telephone: 020 3317 3500
In an emergency
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 020 3317 6333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.