Quality Improvement Conference first is a sell out!

In the first Partnership Quality Improvement Conference, held on 2 November, more than 150 staff from divisions across BEHMHT and C&I joined forces to talk about what counts when it comes to making positive change and improving care. 

The fully booked event, run by the joint Quality Improvement (QI) teams, aimed to ‘celebrate, collaborate and connect’, staff and service users alike, after the challening years of working through a global pandemic.

Quality Improvement is a technique that works by using the expertise of people closest to a problem or issue – service users and staff – to identify possible solutions and then test and implement them.

In her opening speech, Jinjer Kandola, CEO, acknowledged the high numbers in attendance, all equally committed to the QI agenda.

Jinjer said: “The fact that so many of us have joined together across the Partnership today, shows just how important QI is to us all. Collectively, we want to make sure we deliver consistent, high quality, outstanding care. To do that, we know it takes an organisational approach – one that will strengthen accountability across every area we work in.

“QI allows us to think always, how can services be better; and this applies to any one of us, from clinicians to administration. QI should run through our organisation, starting from the ground up via training and continue through to appraisals. To keep on improving we always need to ask; why do we do things the way that we do?”

QI aims to give individuals the skills to make small or big changes in their areas, effectively and quickly. It also allows an organisation to measure results in a meaningful way, so that successful projects can be implemented in other areas.  

The event included presentations from keynote speakers such as John Lodge, Programme Director of Continuous Quality Improvement, Kings College Hospital NHS FT. John presented on a platform called Hexitime, which unlocks productivity, collaboration and efficiency by enabling healthcare professionals to exchange their skills, knowledge and ideas in an open environment. Nick Miller from the Flow Coaching Academy (FCA) also presented, as he put forward ideas and posed questions around how the audience could consider how to improve flow across the partnership.

Attendees then had the opportunity to not only network with colleagues where many were meeting for the first time, but also to take part in smaller group sessions, to discuss ideas either in a variety of workshops or a world café style setting. As well as this, a gallery of posters developed by partnership teams was on display, with a People’s Vote for the best QI poster. Congratulations to the winners; Coral Ward for C&I, with their poster on Reducing the Demand of Male Psychiatric Intensive Care Unit (PICU) from inpatient services and for BEH, the Barnet Division Crisis Resolution and Home Treatment Team, with their poster on Improving Flow with the Clozapine Checklist.

In true QI methodology, the teams have also been listening to feedback to help them improve and will be embedding some important learning for future events, such as venue accessibility, speakers of all levels, and more time to connect. 

In his final address, Dr Freddie Johansson, C&I QI Clinical Lead, said: “This is about a whole system approach. We can have all the right teams in place but it’s about interconnections. “Only by recognising the importance of interconnections, will we be able to improve patient experience and health outcomes across the board.”

If anyone would like to find out more about how they can get involved in QI or access QI training, contact QI@candi.nhs.uk for C&I and beh-tr.qualityimprovement@nhs.net for BEH

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