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Our Mental Health Crisis Assessment Service

C&I has moved the service we normally offer in emergency departments. Our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital, sees people in need of care so that they do not have to go to a hospital emergency department unless they have an urgent medical need.
The service was introduced at the start of the pandemic when Emergency Departments were under unprecedented pressure due to COVID-19.  People in mental health crisis should telephone our 24/7 crisis line on 020 3317 6333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person someone will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.
Nurses and doctors from our liaison and crisis teams at the service treat people and refer them to the best service to meet their needs.
People should not attend the Mental Health Assessment Service if they have symptoms of COVID-19 – a fever, cough and difficulty breathing. If anyone has these symptoms, they should stay at home and use the NHS111 online service to report their symptoms. If they are in mental health crisis and have COVID-19 symptoms, they should telephone the crisis line on: 020 3317 6333
Where and when it operates:
The Mental Health Assessment Service is now open 24 hours a day, seven days a week on the St Pancras Hospital site, 4 St Pancras Way, London NW1 0PE
A map is provided below:
The Bloomsbury Building at St Pancras Hospital

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