The Community Mental Health survey is carried out annually, commissioned by the CQC, to collect information from service users and/or their carers about their experience of care and treatment they received during the year.
We need as many service users to take part as it helps to us to be better-informed about the services we offer from the service users’ perspective – staff should therefore discuss the survey and share the poster with their clients and carers as much as possible.
If you do not want to take part in the survey, or have any questions please contact:
Tel: 0203 317 7548 or email: GovernanceandQuality.Assurance@Candi.nhs.uk
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 0800 917 3333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.