This week is National Apprenticeship Week (3 Feb - 9 Feb 2020) - a chance for us to shine the light on some of the fantastic apprenticeships currently taking place at C&I. Here, Anne-Marie Francis-Ayodeji, Quality Improvement Technician, shares her apprenticeship story.
What do you enjoy most about your apprenticeship?
Having the opportunity to partake in the Quality Improvement (QI) apprenticeship has been incredibly rewarding. I am gaining valuable working knowledge and insight into a wide range of QI techniques which I have been able to utilise to improve working practices within the Islington Memory and Dementia Navigator Service. In turn, this enhances the patient journey/experience and utilises clinical time more effectively.
What is the biggest challenge you’ve faced in your apprenticeship?
The biggest challenge, so far, relates to maintaining the originally agreed remit of the QI project. Whilst reviewing current processes with the QI Project Team, additional processes have been discussed with the potential temptation for the project to be ‘side-tracked’; therefore, it has been imperative to continually remind ourselves of the original remit.
What difference is being on an apprenticeship making to your post?
My apprenticeship is equipping me with the theatrical QI knowledge required to effectively implement change ideas in a clear and structured way across the Islington Memory and Dementia Navigator Service.
How are you planning on using your apprenticeship once it has finished?
I have been fortunate enough to be provided with numerous opportunities to utilise the new skills I am learning whilst completing the QI apprenticeship. I am currently overseeing part of a project for the Islington Memory and Dementia Navigator Service and I am sure many more exciting projects will be identified in the imminent future.
What would you say to someone considering doing an NHS apprenticeship?
Go for it!! It is so rare to be provided with opportunities to complete NVQ courses which also provide an opportunity for career development. It has been an additional benefit to network with a wide range of colleagues from across the Trust and refreshing to realise some problems are shared by various teams. The apprenticeship tutor and QI Team have also been incredibly supportive and encouraging.
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 0800 917 3333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.