I know this is a very difficult time for all our service users and that you will be worried about your own safety and that of the ones you love.
I want to reassure you that we are working hard to protect all our communities. We have been putting measures in place for service users, carers and staff so that we can continue to run our services as normally as possible.
Where appropriate, telephone or video consultations are being offered so that people do not have to meet face-to-face to get care. Putting these measures in place has taken a little time, so thank you for your patience.
The World Health Organisation has issued advice for anyone feeling anxious about the effect of the virus. It suggests you try to eat and sleep well, take part in physical activity, stay in contact with loved ones and avoid using alcohol and drugs as coping mechanisms.
There is also advice that suggests that you limit the amount of news that you watch or read and that, if isolated, you keep in regular contact with friends and family using the phone, messaging or video technology.
If you do want to get more advice about the virus, use a reliable and up-to-date source such as the NHS website.
If you have any specific questions about what all this means for you, please get in touch with your usual contact at the Trust who will know best about your care plan.
The situation regarding coronavirus is changing rapidly and we will continue to do all we can to help our service users through this challenging period. Please help us, and yourselves, by looking after each other and those around you.
Dr Vincent Kirchner
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Switchboard and General Enquiries
Telephone: 020 3317 3500
In an emergency
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 020 3317 6333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.