C&I will soon be closing most of our NHS.net email accounts because we are seeking accreditation to the NHS Digital secure e-mail standard. Once accredited, our staff will use candi.nhs.uk email addresses for external emails as a secure route for sending and receiving confidential and sensitive information, including patient identifiable information (PID).
We are still in the process of gaining accreditation to the secure email standard for NHS health and care organisations, so will continue using NHS.net accounts until we do so. We are on target to achieve this in May. You can see details of the secure email standard here please be assured that it requires the highest possible data protection standards and is suitable for sending PID.
We realise this is a major change and apologise for any disruption it will cause. We are taking this action because NHS England told all NHS Trusts to decide on their preferred email platform, and stipulated that trusts were only allowed to use one email platform. C&I fully considered all options and decided to use our candi.nhs.uk accounts because of the considerable digital and data security offered by the Microsoft Office 365 suite.
Our transition is being fully managed by our Digital Programme Management Office and is scheduled to complete by the end of July 2021. We are asking you to use candi.nhs.uk email accounts to communicate with us when the process is complete, and most nhs.net accounts will be closed. We are letting you know at this stage so that you can raise any queries you may have. If you have any questions about our NHS mail offboarding project, please contact the project team at email@example.com
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 0800 917 3333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.