Congratulations to Hazel Fox, a senior nurse in our Memory and Dementia Navigator Service, who has been presented with our latest Star of the Month award for her work to support a patient living with dementia in the community.
On Thursday 8 April, Mark McLaughlin, Non-Executive Director, surprised Hazel in a virtual team meeting to present the award. Hazel was presented with with a gift voucher, certificate, badge and chocolates. Mark said: “There’s so much amazing work carried out by our staff each and every day, but Hazel’s nomination really stood out to the judging panel and that’s why I’m thrilled to be able to recognise Hazel’s work today. On behalf of the Board, I’d like to congratulate Hazel and thank her for all the work she does to support our service users.”
Hazel’s nomination noted: “Hazel has recently supported a patient with dementia living in the community. The patient recently got admitted to a nursing home as her health deteriorated. The patient was considered to be in her final stages of life. The patient only had family in Australia, who we had limited information about.
“Knowing her history, Hazel knew the patient was a devout catholic and encouraged the nursing home to contact a priest. Due to the pandemic this was a challenge and she then actively encouraged the home to ask catholic staff to spend some time with her.
“At the same time in her spare hours, Hazel tried very hard to locate the family in Australia. She had a name and the area she lived in. In the end, she rang the local Police Station in Perth, who were extremely helpful and agreed to visit the patient's sister. Sadly, the patient died shortly before. However, the family contacted Hazel and Hazel was able to share the story of the patient's last weeks of life with them, which they greatly valued. I feel this work should be recognised in the monthly Star Awards.”
Separate to this nomination, Hazel has also recently received amazing feedback from a patient’s relative, which noted how “wonderful” Hazel had been in caring for the person’s father and that “nothing was ever too much trouble”.
Hazel said: “I feel really overwhelmed and grateful to win this award – it was a complete surprise! Thank you for this lovely recognition.”
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 0800 917 3333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.