Emilia Marchitto, who has held senior Personal and Executive Assistant roles within the Trust for almost 16 years, has been named as the Trust’s latest Star of the Month, after receiving praise from Camden Council for the invaluable and prompt support she provides as part of the liaison between our two organisations.
The council was so impressed that it asked that Trust colleagues nominate Emilia so that she could be recognised in the Trust’s Star of the Month awards.
In her written recommendation of Emilia, Executive Assistant to the Trust’s Chief Operating Officer and Deputy CEO, Vicky Morris, a Ward Manager at Camden Council, said: “I am writing in praise of Emilia.
“Housing Officers regularly contact Emilia to ascertain whether a resident is known to your service. Quite often these individuals are in crisis and Emilia always responds promptly with full details where applicable. Our jobs would be so much harder without her support and help. If you have a reward scheme I would like to nominate Emilia.”
Emilia, who speaks three languages and was formerly a Personal Assistant in the banking industry in the City, was revealed as our latest Star of the Month at a surprise awards ceremony at the start of a gathering of Trust clinical and divisional directors.
In making the presentation, Darren Summers, Acting Chief Operating Officer and Deputy Chief Executive, read out a nomination from Peter Cartlidge, Associate Divisional Director, Services for Ageing and Mental Health (SAMH), and supporting nominations from Adele McKay, Acute Divisional Director, and Peter Kane, Substance Misuse Services Divisional Director.
Emilia, who joined the Trust as a Personal Assistant at the then psychiatric unit Waterlow Park and became Executive Assistant to the Chief Operating Officer in 2013, said: “I am shocked to win this nomination.
“Working at the Trust is the best job I have ever had. I love the people here, they are amazing and so kind. I wake up every morning looking forward to coming to work. I am very lucky to have such amazing colleagues to work with."
Nomination from Peter Cartlidge, Associate Divisional Director, Services for Ageing and Mental Health (SAMH):
“Emilia is a vital member of the operations management team to whom she has consistently provided high level support over many years. She is able to communicate effectively with service users, senior managers and other agencies and is always helpful, responsive and tenacious. Emilia is really good at solving problems and planning the work she has to do and delivering it on time and to a high standard. She provides a helpful/can do response on behalf of C&I to our partners in the CCGs and Local Authorities.”
Supporting comments from Adele McKay, Acute Divisional Director:
“I'm delighted to see Emilia's skills in managing a very busy and important role acknowledged. Her PA work is invaluable as well as the additional responsibilities of coordinating MP and Councillor Enquiries, On-Call rotas, Gold Command loggist work and liaison with Housing Services. She's always helpful and proactive and just makes everything run smoothly.”
Supporting comments from Peter Kane, Substance Misuse Services Divisional Director:
“Emilia has always been a star in my eyes. Always ready with a smile, she is welcoming and makes you feel that she is glad to see you. You can be sure that things will be completed on time if you ask her.
“You know you will get a fast response. When many of us get disorganised she will be there to help, pulling all of the pieces together. It is people like Em that keep our services running and we are very lucky to have her. She is no doubt a great asset to our organisation and is a lovely human being with a beautiful heart.”
Service users, carers and professionals can nominate a member of staff or team who has made a real difference to their life. We ask nominations to highlight examples of how the nominee has demonstrated our values. Access our online or print nomination form here.