C&I is a Veteran Aware Trust

Camden and Islington NHS Foundation Trust is proud to say we are "Veteran Aware". This means that as a Trust:

  • We strive to be an exemplar of the best care for veterans and their families.
  • We encourage all patients to let us know if they have ever served in the UK armed forces so that we can best support their care needs.
  • We are committed to learning from our patients and their families to improve quality of care.

Improving veteran care across the NHS
Camden and Islington NHS Foundation Trust is a member of the Veterans Covenant Hospital Alliance (VCHA). The VCHA is a network of NHS hospitals that have volunteered to share and drive the implementation of best practice in NHS care for people who serve or have served in the UK armed forces and their families, in line with the Armed Forces Covenant.

What should veterans and their families expect in this hospital?

  • We are committed to applying the Armed Forces Covenant and giving special consideration where appropriate.
  • All staff will be able to explain the health commitments of the Armed Forces Covenant
  • All relevant staff will be trained and educated in veterans’ needs
  • Relevant staff will ask patients if they or a close family member serve or have ever served in the UK armed forces, so that the hospital can best support their care needs and refer to other services.

Services at Camden and Islington NHS Foundation Trust

  • The Trust veteran’s champion is Dr Sue Ferrier, Consultant Clinical Psychologist and partnership lead for the NHS Veterans’ Mental Health TIL Service and Complex Treatment Service – London and South East and the Veterans Mental Health High Intensity Service for the London region. These services sit under the umbrella of Operation Courage – The Veterans Mental Health and Well- being Service.
  • The Veterans Mental Health and Well- being service for the London region is lead by Camden and Islington NHS Foundation Trust and the primary base is at St Pancras Hospital. These services are for veterans and for armed forces personnel approaching discharge. The service provides a range of treatment, from access to early support, including for those in need of urgent care, to therapeutic treatment for complex mental health difficulties and psychological trauma. It also provides help, with other problems, for example money, employment or housing through our close working relationships with our charity partners, particularly the STOLL, Walking with the Wounded and the Ripple Pond. Our core opening hours are Monday to Friday, 9am - 5pm.

Other local services for referral

  • The Veterans’ Gateway is a directory of services and this service can put veterans and their families in touch with the organisations best placed to help with the information, advice and support they need. The Veterans’ Gateway can be contacted by phone (0808 802 1212), text (81212) or online at www.veteransgateway.org.uk by live chat or email.
  • The Veterans and Families’ Directory of Services is an online and searchable map of services for the Armed Forces Community. All NHS staff can access the app at https://www.veteransgateway.org.uk/local-support/
  • Veterans’ Trauma Network the Veterans’ Trauma Network provides specialist care to veterans with service-specific injuries. Veterans benefit from a personalised care plan implemented by top military and civilian trauma experts in health centres across England.  Referrals can be made via your GP at england.veteranstraumanetwork@nhs.net. For more information, email Blesma at bsoprosthetics@blesma.org or call 0208 548 7080.
  • London pathways – useful information and resources and be found on this website: https://sussexarmedforcesnetwork.nhs.uk. This information can also be found on the Forces Connect App.
  • Combat Stress (www.combatstress.org.uk) Provides information on living with PTSD and a confidential helpline for veterans, families and carers. The website provides details of local outreach centres for veterans or their families to get in touch with if they need support in person. 24-hour helpline: 0800 138 1619
  • SSAFA (www.ssafa.org.uk) Information for veterans and their families, providing support on issues such as housing and benefits. Also, provide information over the phone: 0845 241 7141
  • The Royal British Legion (www.britishlegion.org.uk) Offers welfare support for veterans and their family members nationwide: 0808 802 8080
  • Veterans Aid (www.veterans-aid.net) Offers support with accommodation, substance misuse and other welfare issues: 0800 012 68 67 or 020 7828 2468
  • STOLL (www.stoll.org.uk) Stoll offer housing and support to veterans in London.  In addition, Stoll offer activities and a monthly London Veterans Drop-in, as well as outreach: 020 7385 2110 or email info@stoll.org.uk
  • The Poppy Factory (www.poppyfactory.org) The country’s leading employment charity for veterans with health conditions or impairments: 020 8940 3305
  • King Edward VII Hospital - Centre For Veterans’ Health (www.kingedwardvii.co.uk/the-charity/centre-for-veterans-health) The hospital runs a veterans pain clinic and a pain management programme in Marylebone: 020 7467 4344
  • The Official Armed Forces and Veterans Breakfast Clubs (www.afvbc.net/) Facilitate veterans (also quite often current service personnel) to meet face to face in a relaxed,          safe, social environment.

Other helpful information to share with veteran patients
How can veterans get a job in the NHS?

The NHS can benefit significantly from the skills and experience veterans and reservists bring from military training and service. As a Veteran Aware hospital we support the employment of veterans and reservists in the NHS workforce and will be involved in either the ‘Employer Recognition Scheme’ or the ‘Step Into Health’ scheme.

More information at www.militarystepintohealth.nhs.uk

Armed Forces Covenant

The NHS supports the health commitments of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK armed forces, and their families, are treated fairly. 
These commitments are:

  • The armed forces community should enjoy the same standard of, and access to, healthcare as that received by any other UK citizen in the area they live in.
  • Family members should retain their place on any NHS waiting list, if moved around the UK due to the service person being posted.
  • Veterans should receive priority treatment for a condition that relates to their service, subject to clinical need.
  • Those injured in service should be cared for in a way that reflects the nation’s moral obligation to them, by healthcare professionals who understand the armed forces culture.

To learn more about the Veterans Covenant Hospital Alliance and what it means for NHS trusts to be Veteran Aware, please visit: NHS England » Veteran Aware NHS trusts

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