C&I launches 24-hour crisis line

20 July 2015

A 24-hour round the clock “crisis call line” will be available from 20 July 2015 to help patients and stakeholders access the right help in a mental health crisis more effectively.

There will also be line for the Camden and Islington Crisis Resolution and Home Treatment Teams.

Both teams work closely together, the Crisis Resolution team provide a rapid assessment of mental health crises and if necessary, the Home Treatment Team then provide an alternative to acute hospital admission.

Additionally, there will be a separate line to deal directly and exclusively with calls from the Police.

Prior to the new telephone line going live there has not been a single telephone number which patients or stakeholders could ring.

Previously it was dependent on which Borough you lived and sometimes specifically whether you lived in the north or south of Camden or Islington.

For routine referrals from either GPs or service users and carers, staff have had to use a pager system, which created a delay in response times.

In all there will be three new numbers:

1. Single Access Number for all urgent calls

0800 917 3333 – “The C&I Crisis Line” - This number will replace the old Trust out of hours 0800 988 2149. Anyone can call this number 24 hours a day if they require urgent help for a mental health condition. People can also self-refer to the Crisis Resolution and Home Treatment Teams via this number. This new number will appear on literature and on the Trust Website.

2. Direct referrals to the three Camden and Islington Crisis Resolution and Home Treatment Teams.

0800 917 3333 - This is the new amalgamated number for the three Crisis and Resolution teams. It will eliminate the need for a pager system. This number is more specifically to be used by GPs, or for service users already known to the Trust and who are suffering a crisis. All calls will be answered by a clinician.

3. Police Only Hotline

This number is for the Police only. It provides direct access to the crisis teams on a 24/7 basis. It will only be publicised to the police. Any routine or non-urgent matters which come through to any of the three numbers will be diverted to the Trust switchboard (020 3317 3500) which also provides a 24-hour response.

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