The Place of Safety facility based at Highgate Mental Health Centre is celebrating its first birthday following its opening in January last year.
Since the launch, the team has provided safe, effective and compassionate care to more than 750 people experiencing an acute mental health crisis.
The facility was designed with the help of service users, and has significantly improved the experience of people coming into contact with the mental health system through local police.
Faye Landy, Place of Safety Clinical Team Manager, said: “We’re really excited to be celebrating this key milestone. It’s been a really challenging year for everyone and when we opened the unit, little did we know we were about to enter a global pandemic. The team has worked really hard to ensure our service users are cared for with the least restrictive interventions and this has shown in the excellent feedback we have received from service users via the Friends and Family Test. I am really proud of the team for their ongoing commitment to the service.”
Feedback over the past year has commended staff for being ‘friendly and understanding’, with one service user stating how staff made them feel comfortable at a very distressing time.
Angela McNab, Chief Executive at C&I, said: “I’d like to congratulate and thank the Place of Safety team on all they have achieved over the past year despite all the challenges of the pandemic. They have worked very hard to launch this new service and ultimately ensure that service users and their carers are seen and treated with dignity during what can be an extremely distressing period in their lives. Here’s to many more years of successful support.”
Leave feedback ›
Switchboard and General Enquiries
Telephone: 020 3317 3500
In an emergency
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 0800 917 3333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.