Camden and Islington NHS Foundation Trust response to Care Quality Commission

21 June 2016

The Care Quality Commission (CQC) today publishes its report following the inspection earlier this year of Camden and Islington NHS Foundation Trust (C&I); it has rated the Trust as ‘Requires improvement’ overall.

C&I Chief Executive, Angela McNab, said: “We are grateful for the CQC’s report and pleased that they found many areas of good practice, with a rating of Good across the board for our older people’s community services and inpatient wards and an Outstanding for caring. It is also heartening that our staff, trustwide, are rated Good for caring, with the inspectors describing them as ‘responsive and respectful’ and willing to go “the extra mile”.

“However, we recognise that there needs to be consistency in standards across our organisation. Many of the issues raised in the report, including places of safety, waiting times and ligature risks, have already been addressed or are part of an immediate action plan.

“Over the last two years, we have invested more than £4million in a major estates programme to make environments safer.  We will now increase the pace of this work with a further £500,000 to fund outstanding work, including the removal of remaining ligature risks.  Where this is not possible, due to the age and structure of very old buildings, further training is underway to ensure that all staff are able to identify, assess, monitor and deal with ligature risk.
“The CQC noted a serious concern over places of safety. We are acutely aware of the pressing need to find appropriate facilities for these patients and are working hard  to ensure this is urgently resolved.

“We are very sorry that some service users have experienced lengthy waits for some psychological therapies. Improvements are already apparent as a result of innovative work to place our mental healthcare teams, increasingly, within GP practices, moving the focus away from hospital-based care, and thus improving access to care.”

Leisha Fullick, C&I Chair, said: “The Care Quality Commission report is an important analysis on the quality of the care we offer and fundamental to ensuring we continue to improve our services. I am proud of the commitment and professionalism that our staff demonstrate on a daily basis and I know they will ensure the necessary  improvements are prioritised, whilst maintaining the existing high levels of care.”

The Care Quality Commission report is available on the CQC website

Notes to Editors

* Our Clinical Strategy

  • At the heart of everything we do are the guiding principles contained in our new Clinical Strategy launched in March 2016.
  • we will co-produce with our service users and carers their treatment and support
  • we will work in a recovery-orientated way
  • we will offer evidence-based interventions
  • we will choose outcomes that measure things that matter to service users and carers and use these to shape our services
  • we will integrate with other services so that service users have their mental, physical and social needs met in a coherent way
  • we will prevent mental illness deteriorating or relapsing in all our service users and we will contribute to initiatives that prevent mental health problems in children and young people
  • we will equip all our clinical staff to address drug and alcohol problems
  • we will improve access to our services for everyone regardless of  gender, race, ethnicity, disability, sexual orientation and other protected characteristics
  • we will choose a quality improvement methodology and implement it
  • we will grow our already strong interest in research

About Camden and Islington NHS Trust

We provide mental health and substance misuse services to people living in Camden and Islington, and a substance misuse and psychological therapies service to residents in Kingston.

We have two inpatient facilities, at Highgate Mental Health Centre and St Pancras Hospital, as well as community based services throughout the London boroughs of Camden and Islington. Our Trust is also a member of University College London Partners (UCLP), one of the world’s leading academic health science partnerships.

We provide services for adults of working age, adults with learning difficulties, and older people in the London area either in a community or inpatient setting.

Our income for 2016/16 was £138million and we have approximately 1,700 staff. Our staff  work in multi-disciplinary teams providing a holistic approach to recovery. This means that we often work with partner agencies and the voluntary sector. Camden and Islington Mental Health and Social Care Trust was established in 2002. In March 2008 we became the first Care Trust to achieve Foundation Trust status and are licensed by NHS Improvement.


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