The Foundation Trust is committed to the principle of involving service users in a meaningful way in the planning, delivery and organisation of its services. We believe that service users and carers are 'experts by experience'. It is important to us that the views of service users and carers are valued and acted upon. We are creating a culture of partnership, participative decision making and collaboration.
There are three core levels of involvement. Individual, operational and strategic:
To be treated as someone who is an expert about themselves and their own mental health
That staff are aware of all the elements of distress and anxiety that can accompany entry or re-entry into services
To be asked their opinion
To have their views taken into account in the decisions made about them and their care
To be fully informed and involved in the plan that is made for their care.
Service users can be expected to be involved in the operational level or the day to day workings of a service.This can be done through attending committees, getting involved in consultations, working groups, taking part in recruitment and selection, filling in questionnaires, reviewing policies and many other projects.
This is where service users are involved in the decisions made about overall objectives and direction of service development as well as broad allocations of resources and overarching policy.
As a service user you can expect to be involved at all levels. There are many service user groups you can get involved with and our service user involvement Co-ordinator can facilitate this andhelp ensure the right training.
"Service User Involvement has meant a great deal to me. I have not had a hospital admission for over 3 years. Indeed such is the therapeutic benefit of involvement that it is now part of my Care Programme Approach (CPA)" David
Switchboard and General Enquiries
Telephone: 020 3317 3500
In an emergency
C&I has moved the service we normally offer in emergency departments to our 24-hour Mental Health Crisis Assessment Service, at St Pancras Hospital. The service will see people in need of urgent care so that they do not have to go to a hospital emergency department unless they have an urgent medical need. Emergency departments are under unprecedented pressure due to COVID-19 – the illness caused by coronavirus. We are urging people in mental health crisis to telephone our 24/7 crisis line on 020 3317 6333 or contact their usual community mental health team. If service users attend the 24-hour Mental Health Crisis Assessment Service in person we will see you but we urge you to contact the crisis line in advance for advice to ensure you are only leaving home when absolutely necessary.