We are working with Barnet, Enfield and Haringey Mental Health NHS Trust as the North London Mental Health Partnership.


What is DIALOG+?
DIALOG: is an 11-question patient led outcomes scale whereby people with a mental health illness are asked to rate their satisfaction and needs for care on 8 life domains and 3 treatment aspects including:

  1. Your mental health
  2. Your physical health
  3. Your job situation
  4. Your accommodation
  5. Your leisure activities
  6. Your partner/family
  7. Your friendships
  8. Your personal safety
  9. Your medication
  10. The practical help you receive
  11. Consultations with mental health professionals

DIALOG+ is a facilitated conversation focusing on the lowest scored areas using the DIALOG scale. The Healthcare Professional and Service User work in a strength-based therapeutic way, co-producing a holistic care plan.

Why use DIALOG+?

• It is very simple to use, and only has 11 questions. It enables proactive, personalised conversations at an individual level, supporting self-management and helping service users move forward with their journey of recovery.
• It has been used to help inform the redesign of care planning processes within mental health services.
• Capturing this information gives a powerful indicator of patient satisfaction levels where health and social care services need to focus for improvement.
• It is designed to measure how service user rate quality of life and experiences of the care received.
• Responses can help mental health professionals to make sure we talk about what matters to the individual.

As a minimum, it is recommended that DIALOG+ is completed at the start of an episode of treatment, during review dates and routine appointments and at the end of an episode.

Watch the video below to find out how DIALOG+ is making a difference: https://youtu.be/yDTzRKaXzJg

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