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Quality Improvement at C&I

In 2017 we launched the Quality Improvement (QI) Programme across the Trust. 
 
At C&I, we want to encourage a culture of continuous improvement and make sure we focus on listening and learning. 
 
Our staff, service users, and their carers are best placed to be able to identify, test and drive changes need to be made to improve quality. Our QI programme focuses on giving staff, service users and carers the skills, knowledge and empowerment to bring about improvement. It is about working differently, not harder.
 
Find out more about QI by watching the short video below.

Our three key QI aims over the next five years are to:
  • Reduce levels of avoidable patient harm
  • Improve staff satisfaction so that we are in the top 20% of providers
  • Improve patient experience so that we’re in the top 20% of Mental Health providers for the Friends and Family Test

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