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Complaints

The Trust is obligated to investigate any legitimate complaints it receives. If you are a patient of the Trust you can lodge a complaint with our complaints department.

If you are not satisfied with the Trust's response to the complaint, or do not want to approach the Trust with a complaint directly, you are able to request an assessment of the Trust with the Information Commissioner. The Commissioner investigates complaints at his own discretion, and usually expects the complainant to exhaust the Trust's own complaints procedure first.

If you remain dissatisfied at the conclusion of any Review you may complain to the Information Commissioner's Office.

The Information Commissioner’s Office (ICO) is the body that regulates the Trust under Data Protection and Freedom of Information legislation. https://ico.org.uk/.  If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire 
SK9 5AF

Email: casework@ico.org.uK

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