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Making a complaint

Making a complaint about the provisioning of Personal Information by the Trust:

If you wish to make a complaint about the service you received when requesting access to your personal information, you are able to make a complaint to the Trust and the Information Commissioner.

The Trust is obligated to investigate any legitimate complaints it receives. If you are a patient of the Trust you can lodge a complaint with our complaints department.

If you are not satisfied with the Trust's response to the complaint, or do not want to approach the Trust with a complaint directly, you are able to request an assessment of the Trust with the Information Commissioner. The Commissioner investigates complaints at his own discretion, and usually expects the complainant to exhaust the Trust's own complaints procedure first.

If you remain dissatisfied at the conclusion of any Review you may complain to the Information Commissioner's Office, whose address is:

Information Commissioner's Office
Wycliffe House Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 0303 123 1113
Fax: 01625 524 510
Email: mail@ico.gsi.gov.uk
www.ico.gov.uk

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